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Privacy Policy

Your privacy matters to us. This policy explains how Knox Roofing collects, uses, and protects your information.

Last Updated: April 2026

1. Introduction

Knox Roofing is committed to protecting your privacy. This Privacy Policy applies to information collected through our website, SMS marketing and transactional messaging programs, email communications, appointment reminders, and any analytics or tracking tools used on our site.

2. Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, phone number, and property address
  • Communications preferences: Consent records for SMS and email communications
  • Device and usage data: Information collected through cookies and analytics tools, including browser type, pages visited, and referring URLs
  • Project details: Information about your construction or roofing needs that you voluntarily provide

3. How We Use Your Information

We use the information we collect to:

  • Respond to your estimate requests and service inquiries
  • Send appointment confirmations and reminders
  • Send consented SMS and email communications
  • Improve our website and services through analytics
  • Maintain compliance documentation and consent records
  • Monitor for fraud and ensure site security

4. SMS and Messaging

If you opt in to receive SMS messages from Knox Roofing, your phone number and SMS consent information will not be shared with or sold to third parties for marketing purposes. We may share your phone number with SMS service providers solely to deliver the messages you have consented to receive.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can control cookies through your browser settings. Some features of the site may not function correctly if cookies are disabled.

6. Information Sharing

Knox Roofing does not sell your personal data. We may share information in limited circumstances:

  • With trusted service providers who assist in operating our website and delivering services
  • When required by law or to comply with legal processes
  • In connection with a business transfer, merger, or acquisition
  • With subcontractors involved in delivering your requested services

7. Your Choices

You have the following options regarding your information:

  • SMS: Reply STOP to any text message to opt out
  • Email: Use the unsubscribe link in any marketing email
  • Data requests: Contact us to request access to, correction of, or deletion of your personal information

8. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

See also our Terms of Service.

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